FAQ

Happy Jack is committed to manufacturing the finest custom jewelry pieces using the highest quality materials and the most creative designs. All the information pertaining to the products is shown in the item description. For further information and customer service please reach us at info@happyjackjewelry.com .

Ordering Stock Jewelry

Ordering Custom Jewelry

Shipping Information

Returns and Exchanges

Payment Options

Jewelry Education

 

 
 
 

Ordering Stock Jewelry

Placing an order for regular listed items requires full payment. Most items are made on order and require a turnaround time of 2-4 weeks. Limited customization options are available, please specify those in the order notes.

 
 
 

Ordering CUSTOM JEWELRY

Happy Jack offers fully customized jewelry, designed to customer specifications. In order to start the process, a deposit is required. The amount will be specified after initial quoting, which will be communicated electronically.

We are able to do nearly all designs and will collaborate with the client until a final version is approved before production.

All design work, if not based off of an existing item previously made by Happy Jack Jewelry, will carry a labor fee, which will be included in the quote.

The design process starts with the customer idea and will be developed by Happy Jack all the way until the final wax negative is ready for casting. At this point the custom piece goes off to be casted in the desired metal and receives preparation for gem stone setting. Once completed the item receives thorough polishing and hand detailing, improving and correcting anything that hasn’t come out during the casting process.

Throughout the process the updates will be sent, before sending off the custom jewelry, the items will be checked once more to ensure quality standards are met. After the final invoicing, the item is the shipped off with DHL and a tracking number will be provided.

To enquire about and receive a quote for custom jewelry please write us directly at info@happyjackjewelry.com stating all your details and what you would be interested in.

Turnaround time for a custom order

Custom Jewelry takes on average between 2-4 weeks after sign off on the design. This largely depends on the complexity of the item and current orders que list. Holiday periods may also demand a longer turnaround time of up to 6 weeks, though this is very unlikely. Customers will be kept up to date on the progress and estimated time of completion.

Rush jobs are also available on some occasions and will be quoted at time of enquiry.

 
 
 

SHIPPING INFORMATION

Are most items in stock and ready to ship?

Most items are made to order. Turnaround time will be between 2-4 weeks for item that need to be cast and under 7 days for items that are currently in stock. Holiday periods may demand a longer turnaround time.

Please read and understand our Shipping Policy before placing your order.

When can I expect to receive my order?

Your order will be shipped via DHL. You should receive it within 1-3 business days after completion, depending on your location.

How much is shipping?

For all EU orders, we add up to £55 for shipping to the cost of your order. For all international orders, we add up to £120 for shipping to the cost of your order. This depends largely on destination on shipping type selected, the price will be indicated at checkout.

RETURNS AND EXCHANGES

I don’t like the jewelry, can I get a refund?

Generally we do not allow refunds, as items are made to order, but you may be eligible for store credit. Please read and understand our Returns and Exchange policy before placing your order.

 
 
 

PAYMENT OPTIONS

Do you finance? Can I make payments?

We do not offer financing. For custom orders, we accept a maximum of 2 payments before releasing the order: One 50% deposit to start on the order, and another 50% payment upon completion of the order before shipping out.

 
 
 

JEWELRY EDUCATION

Tell me about the diamonds you use

All our diamonds are traceable to be of reputable origin, we require all our suppliers to certify the origins of the diamonds.

Quality

Our diamonds are all inspected prior to mounting to make sure cut, color clarity and dimensions match. We like to be consistent with our quality and make sure our diamonds reflect that.

For items where diamond options are not listed we use calibrated stones of VS/SI clarity with D/H color.

Other clarity and color upgrade options are available, please clarify those during the purchase process.

What is the difference between carat and karat?

The term “carat” is the unit of measuring weight used to measure the weight of diamonds (e.g., a 1/2 carat diamond or a 1 carat diamond also written as 0.5ct or 1.00ct). The term “karat” is used to measure the purity of gold (e.g., 14k gold or 18k gold).

What are the differences among 9k, 10k, 14k, 18k, and other karats of gold?

The number preceding the letter “k” represents the number of parts of gold, out of 24. For example, “10k gold” represents 10 parts of pure gold out of 24 (10/24 or ~41.7%), with the remaining 14 parts being a mix of alloys. “14k gold” represents 14 parts of gold out of 24 (14/24 or ~58.5%) with the remaining 10 parts being a mix of alloys. 24k gold is the closest to what is accepted worldwide as pure gold (99.9% purity).

There are several differences among the different gold contents. Here are some you may notice:

Visual

Gold with a higher content of gold will give off a stronger tint in color. 14k yellow gold will give off a stronger tint of yellow compared to 10k yellow gold, but won’t be as strong in color as 18k yellow gold.

Feel

Gold of higher karat content will be heavier overall when compared to an identical piece of jewelry with lower karat content. This is due to the density of pure gold. Gold of higher karat content is also softer and more malleable, so gold such as 18k or 22k will be softer and more delicate than 10k and 14k.

Durability

Gold of lower karat will generally be harder. As the karat goes up, the gold material becomes softer. For example, 18k gold is softer than 10k gold. 24k gold is considered the softest and the highest valued gold karat. For the best balance of price, shine and practicality, 14k and 18k are both recommended.

Price

The higher the level of gold purity, the more expensive it will generally be. Simply put, higher gold karats will cost more and lower karat gold will cost less.

For any other questions please email us at info@happyjackjewelry.com